Terms of Service

These Terms of Service ("Terms") govern your use of the Rendervo platform operated by Rendervo ("we", "us", "our"). By accessing or using our service, you agree to be bound by these Terms.

1. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.

2. Service Description

Rendervo provides an AI-powered video creation platform and LLM workspace. The service includes automated video production, AI chat capabilities, and analytics consulting features. Features vary by subscription tier.

3. Subscriptions and Payments

Paid features require a subscription or credit purchase. Subscriptions are billed monthly through Stripe. You may cancel your subscription at any time through your account settings; cancellation stops future renewals but does not refund the current billing period.

Per-job termination after build confirmation is sunk-cost. Once you confirm a video build for a stated credit cost, that cost is locked in. Cancelling the job mid-pipeline, withdrawing consent for human-media uploads, rejecting the build at an in-pipeline review gate (script, storyboard, draft, final), or abandoning a review gate for more than 24 hours does not refund credits, regardless of how much of the pipeline has run. This matches industry practice (Manus, InVideo). Use the review gates to control what gets built before approving each stage — they decide what ships, not whether the committed cost returns.

Two exceptions always refund in full: (1) if our pipeline fails to deliver the requested output (provider failure, duration overrun, or a job stuck unstarted for 24+ hours), credits are refunded automatically; (2) if we ask you to approve a price increase during a build (a cost escalation or reservation top-up) and you decline, your reserved credits are returned in full at their current amount — declining a price increase is always free.

Credit packs are one-time purchases and are non-refundable once credits have been used. Unused subscription credits do not roll over between billing periods unless specified in your plan details.

4. Acceptable Use

You agree not to:

• Use the service for any illegal or unauthorized purpose
• Generate content that violates applicable laws or third-party rights
• Attempt to gain unauthorized access to the service or its systems
• Interfere with or disrupt the service or its infrastructure
• Resell or redistribute the service without authorization
• Use the service to generate harmful, deceptive, or misleading content

5. AI-Generated Content

Content generated through our platform is created using artificial intelligence. You are responsible for reviewing all generated content before publishing. AI-generated content must be disclosed as such on platforms that require it (including TikTok, YouTube, Instagram, Facebook, and Threads).

6. Intellectual Property

You retain ownership of content you create using our service, subject to the licenses granted to third-party AI model providers. The Rendervo platform, including its software, design, and branding, remains our intellectual property.

7. Limitation of Liability

To the maximum extent permitted by law, Rendervo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service. Our total liability shall not exceed the amount paid by you in the twelve months preceding the claim.

8. Data and Privacy

Your use of the service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data.

9. Termination

We may suspend or terminate your account if you violate these Terms. You may delete your account at any time through your account settings. Upon termination, your right to use the service ceases immediately.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the service. Continued use after changes constitutes acceptance of the updated Terms.

11. Contact

For questions about these Terms, contact us at legal@rendervo.com.

12. Benchmark Contribution & Anonymized Analytics

Content you create using the service — videos, scripts, and business data — remains your property, as described in Section 6. Separately, the platform retains rights to derived analytical patterns that are anonymized and aggregated: patterns that cannot be traced back to any individual user or business. We may use these patterns to improve the AI system, create industry benchmark templates, and train AI models for improved accuracy.

• Examples of derived patterns: general industry benchmarks, model performance statistics, and common operational configurations — these are statistical aggregates, not individual data.
• Never derived or shared: specific business metrics, financial figures, customer names, or identifiable business information.
• For fine-tuned AI models: training data consists of anonymized question-and-answer pairs enriched with general domain-knowledge context — never raw user data or identifiable business information.

You may opt out of anonymized pattern contribution at any time by contacting privacy@rendervo.com; a self-service setting is planned, and the email channel is the canonical route until it ships. Opting out may limit certain personalization and cohort-comparison features that rely on aggregate data; it never affects analytics about your own account.

13. AI Training Data & Personalization

This processing is not yet active. It begins only after this disclosure and its data-protection impact assessment are in force. When active, it works as described below.

Wizard-choice capture. When the creation wizard pre-fills a field for you, we may record how that pre-selection fared: whether a suggestion was shown, whether you kept it or overrode it, a coarse confidence bucket, and — after the video is finished — your overall quality rating for the result. These records are selection decisions only (which option you chose from a fixed list): your topic, script, brief text, and other free text are never part of this dataset.

Personalized pre-selection (profiling). Wizard defaults are pre-filled based on your past usage. A pre-selection is a default, not a decision: every pre-filled field remains freely editable before you submit, and nothing is generated or billed until you do.

• Free tier: when this feature is active, wizard-choice capture is part of the service contract (it is how the free tier funds model improvement).
• Paid tiers: capture is based on our legitimate interest, and you have the right to object to training-data collection and/or profiling at any time by contacting privacy@rendervo.com; a self-service setting is planned, and the email channel is the canonical route until it ships.

Training runs on anonymized derivatives of these records (your account identifier is stripped before any training use). Deleting your account deletes the identifiable records; a model already trained on a previously anonymized derivative cannot be retroactively un-trained, because that derivative contains nothing that identifies you to erase against.